Search Our Site with Google™   Search         Store       Products       Downloads       Demo       Support       Partnership       Contact Us      Return policy Please read the document carefully on our return policy. All returned packages will be thoroughly inspected in accordance with the requirments listed in this document, and determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please follow the guidelines to avoid any delay or denial of processing your return. Software NetCamCenter Basic and Professional editions may be subject to a restocking fee of up to $100 of the purchase price. Other software products ARE NOT REFUNDABLE. We spent lots of engineering effort to provide you the free trial version. This is like we provide you an opportunity to watch a whole DVD movie for week(s) and then you decide you want to purchase it or not. By purchasing the product we believe you are satisfied with the software. Returning a defect item Unless otherwise specified, we gladly accept defective exchanges on products returned within 30 days of original invoice date. Provided you have contacted Webcam Corp. and been issued a RA number. Webcam Corp. shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you. Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by Webcam Corp may, at Webcam Corp's sole discretion, be accepted for return. ALL NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE based on the invoice price. All such returns will be for store credit or refund at Webcam Corp's sole discretion within 30 days of original invoice date. Non-defective return must meet the return check list stated in this document. Returning the product All products being returned must be 100% complete and must be packaged in original packaging. All original packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging. A return will not be processed, or a restocking fee may be charged if any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Webcam Corp's return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued. The following criteria will be followed in rejecting returns and refusing credit: NO REFUND on special order or custom built systems or items Products which are improperly packaged Products returned to Webcam Corp. in non-qualified shipping container Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering Products with any standard certification labels removed (UL listing, capacity, brand name) Products or packages with barcode label removed Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice DAMAGE: Cracked components or damage to any circuit boards DAMAGE: Any dents, scratches, defacement or abuse of base casting DAMAGE: Torn or punctured tape seals DAMAGE: Loose, damaged or removed screws/fasteners Obtain a Return Authorization (RA) Number Please contact service@webcamsoft.com for a RA number. Returns will not be accepted without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you. Shipping the Returned Merchandise It is strongly recommend that you fully insure the return package. This is for your protection in case the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery". Webcam Corp. shall not be responsible for items returned that are lost or damaged in transit. All shipping and handling charges will be paid by the customer and is non-refundable. In the event that the product you are returning does not meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Hardware Warranties All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product. Warranties for other manufacturers' products can be viewed on their respective Web sites. Subject to the provisions described below, this WEBCAM CORP. product is protected by a limited lifetime warranty from defects in material and workmanship. Should a product fail to perform as described above within the first year following the original date of purchase, WEBCAM CORP. will repair the failed product upon return of the defective product, at its discretion, free of charge. The end customer or the reseller must provide WEBCAM CORP. with proof (invoice) of the original date of purchase and return the failed product to WEBCAM CORP. designated repair facility with shipping charge prepaid. Replacement products may be refurbished or contain refurbished materials. This warranty does not apply if, in the judgment of WEBCAM CORP., the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product manual instructions, has been modified in any way, or has had any serial number removed or defaced. Repair by anyone other than WEBCAM or an approved agent will void this warranty. The maximum liability of WEBCAM CORP. under this warranty is limited to the purchase price of the product covered by the warranty. Prior to returning any defective product, the end customer or the reseller from whom the end customer originally purchased the product must obtain a Return Materials Authorization (RMA) number from WEBCAM CORP. All defective products should be returned to WEBCAM CORP. with shipping charges prepaid. Manufacturer Warranty: A full text version of the manufacturer's warranty may be obtained by mailing a self addressed, stamped envelope to the address below and requesting the warranty for the product. Webcam Corp. 2 Knollwood Road East Edison, NJ 08817 USA All fraudulent returns will be reported to the credit card issuer.